What the hirer sees, step by step
The check-in from the hirer's side: their details, their licence, your agreement and signature, then the ID check.
When you send the hirer link, this is what your customer goes through. It opens in their phone's browser: no app, no account, no password. Most people are through the form in a couple of minutes, and the licence step depends on how quickly they get their code from the DVLA.
The first part: the form
- Their details: full name as it appears on their licence, date of birth, home address, mobile number and email. The postcode leads and the street fills in after it, so it is quick on a phone. They need to be 18 or over to hire. The email is where their confirmation goes, so it is asked for here even when you left it off the booking.
- Their driving licence: first, where it was issued. A Great Britain licence goes down the DVLA check-code route. A licence from anywhere else takes a different route, and whether it is accepted at all is your firm's setting. See ID and DVLA licence checks and Licences issued outside Great Britain.
- Your agreement: they read your hire agreement and sign it on screen with a finger. If they cannot draw a signature, they can type their full name instead, which counts as their signature. On every hire they must first tick each of the extra hire terms.
- A confirmation that the details are theirs, that they agree to your agreement, and that they acknowledge the deposit you are taking.
What they type is held on their own phone as they go, so a hirer who backs out to fetch their licence code does not come back to an empty form. Their signature and anything to do with payment are never held that way.
The second part: the checks
After they submit the form, the link shows whatever else this booking needs, numbered so they can see how far along they are:
- Verify your ID: they photograph their ID document and take a live selfie, which are matched to each other. This runs on Stripe Identity and has been live on every hirer link since 17 July 2026. Stripe collects and holds the document and the face image as the regulated provider; KeyProof stores only the result. It is switched on across KeyProof rather than firm by firm, so it is not something in your settings.
- Verification fee: a one-off £4.99 the hirer pays for the checks on their own booking. It is paid by the hirer, never billed to you.
- Deposit hold: only when you chose "KeyProof collects" for the deposit and you have connected your own Stripe. A hold is not a charge: no money is taken, the amount is reserved until the hire ends.
- Hire payment: only when you chose "KeyProof collects" for the hire fee and there is a balance to pay.
Why each step is there
These protect the hirer as much as they protect you. Checking the licence means a genuine hirer is never held up by someone else's fraud. Photographing the car at pickup means a scratch that was already there can never be pinned on them later.
After they finish
The hirer keeps the link for the rest of the hire and for 30 days after it ends. They use it again at pickup to photograph the car, again at return, and once more to leave a review. They can also open the agreement they signed, and ask you for an extension. You confirm it is them against their check when they collect the car, so ask them to bring the physical licence they used. For what happens to their information, see Hirer data and how long it is kept.