What do you need a hand with?
Search for help or choose a topic. Everything here is about using KeyProof; for guides and templates on running a hire firm, see the resources.
Quick answers
All questionsHow does a handover work, step by step?
You send the hirer one link in the chat you’re already in. Before they arrive they prove who they are, hand you a DVLA share code to check, sign your agreement and put up the deposit. You photograph the car as it goes out and again when it comes back. It all lands in one record, dated and sealed, and the record opens by stating what is on it and what is not.
More in the help centre: What KeyProof does
How are deposits handled?
Your choice, per booking. Take the deposit the way you do now, cash or your own card machine, or let the link place a refundable hold on the hirer’s card like a hotel. The hold runs on your own Stripe account and settles to your own bank: KeyProof is not a payment processor and never sits between you and your money. Either way it is recorded alongside the verified ID, signed agreement and photos, so if there’s damage your proof sits right next to the deposit you’re charging against.
More in the help centre: Deposits and card holds
Do my customers need to download anything?
No. It’s a link in the chat you’re already in. They complete it in the browser on their phone, then they’re back in the conversation. No app, no account.
More in the help centre: What the hirer sees, step by step
Where is my hirers’ data kept, and for how long?
It is minimised to what the check needs, and deletion is not a policy somebody remembers, it runs on scheduled code. A DVLA share code (or a declared non-GB licence number) is erased 30 days after signing. The whole booking record is deleted 24 months after the hire ends. The one exception is an evidence hold: while a dispute on that hire is flagged, or a claim or a fine on it is still open, the record is kept back from the sweep and released automatically once it closes, so nothing disappears in the middle of an argument and nothing outlives it. You can also export or delete any record yourself.
More in the help centre: Hirer data and how long it is kept
What do I do if there’s damage or a dispute?
One tap pulls the full record: verified ID, signed agreement, before-and-after photos, the timeline. Hand it to your insurer or use it to back the charge on your deposit. You’re never stuck on your word against theirs. You decide what counts as new damage, every time: KeyProof records the before and the after and never scores them.
More in the help centre: Raise a dispute and share the record
Every article, by topic
All 34 articles, filed under the six topics above.
Getting started
What KeyProof does, setting your firm up, the screen that runs your day, and your agreement, team, branding and plan.
Bookings
Raise a hire, send the one link your hirer checks in with, read the evidence on the booking, and get to know your hirers.
Fleet
The Fleet room: add cars and their rates in Vehicles, the service log and documents in Maintenance, and what is legal to hire in Compliance.
Money
Record a deposit, take a card hold, invoice a hire, and pass on a fine.
Check-in
The ID and licence checks, GB and foreign licences, the same-person check at the car, and the check-in from the hirer's side.
Records
Condition photos at both ends, the sealed record, and the incident pack you hand an insurer when a hire goes wrong.
Still need a hand?
KeyProof is a two-person company, so the person who answers is one of its founders, not a bot.
Call or WhatsApp 0330 122 5455, or email hello@keyproof.co.uk.