Condition photos, before and after

Photograph the car at handover and again at return, then read the two sets side by side.

The proof works because you capture the car's condition at both ends of the hire. Photos when it goes out, photos when it comes back, sitting in one record. "It was already like that" stops working.

Photographing the car at handover

When you hand the car over, photograph its condition. The hirer can do this too from their check-in link, standing next to the car with you. Go around the whole car: each corner, each side, the wheels, the windscreen, and the mileage. These shots are timestamped and land on the record.

There are two ways to add them. Take photo opens the camera and is deliberately a big target, because it is the one thing in this portal you tap standing at a car in the rain. From library reaches the camera roll for shots you have already taken. Both accept several at once, and you see which one is uploading as it goes. If any fail, KeyProof names the ones that did not go up so you know exactly what to retake.

These photos protect the hirer as much as you. A scratch that was already there cannot later be pinned on them.

Photographing it again at return

When the car comes back, photograph it again from the same angles as your handover shots. The two sets stay grouped as handover and return.

Compare before and after

Once both sets exist, a Condition compare panel appears at the top of the photos: handover down one side, return down the other. Tap any shot to enlarge it full screen and look properly. This is what you open when a hirer argues about a mark, and it is where a dispute sends you.

The named set, on every hire

Every hire runs a named nine-shot set: front, rear, both sides, both wheels, interior, dashboard and odometer, and roof. The hirer sees it as a checklist, and the car cannot be marked out until the set is complete. This is on every plan and on every car, with nothing to switch on. See The full evidence treatment on every hire.

Once a hire is closed, its photos can no longer be added to or changed. That is deliberate: a record you can edit after the fact is not evidence. If something needs adding, do it before you close the hire.