Condition photos, before and after
Photograph the car at handover and again at return, so new damage sits right beside how the car left.
The proof works because you capture the car's condition at both ends of the hire. Photos when it goes out, photos when it comes back, sitting side by side in one record. "It was already like that" stops working.
Photographing the car at handover
When you hand the car over, photograph its condition. The renter can do this too from their check-in link, standing next to the car with you. Go around the whole car: each corner, each side, the wheels, the windscreen, and the mileage. These shots are timestamped and land on the record.
These photos protect the renter as much as you. A scratch that was already there cannot later be pinned on them.
Photographing it again at return
When the car comes back, photograph it again from the same angles as your handover shots, so new damage sits right beside how the car left. The condition photos are grouped as handover shots and return shots, so anyone looking at the record can compare the two side by side.
Prestige cars
Cars you mark as prestige run a fuller, guided condition capture built for high-value vehicles, covering the wheels, interior trim and paint detail in more depth. Prestige treatment is available on every plan; you mark a car prestige and it runs the fuller flow.
Once a hire is closed, its photos and condition can no longer be edited. That is deliberate: a record you can change after the fact is not evidence. If something needs adding, do it before you close the hire.