Send the renter link
Share the one check-in link on WhatsApp, and track the renter's progress from link sent to verified.
Once you have raised a booking, KeyProof gives you one link to send your renter. They tap it, prove who they are, and check themselves in. This is the heart of KeyProof.
How to send the link
- Create the booking. A banner appears: "Send the renter their link". See Create a booking.
- Choose how to send it. Copy link copies it so you can paste it into any chat. WhatsApp opens WhatsApp with a ready-made message and the link already in it.
- Send it in the same chat you booked the renter in, whether that is WhatsApp, Instagram, or text.
You can get the link again any time. Open the booking and look for the Renter link section, where you will find Copy link, Message renter, and WhatsApp renter.
What the renter does
The link opens in their phone's browser. No app, no account, no password. They enter their details, give their DVLA licence check code, verify their ID, sign your agreement, and acknowledge the deposit, in about two minutes. See it from their side in What the renter sees, step by step.
Sending your own messages
KeyProof gives you ready-made messages to drop into WhatsApp: Booking confirmation, Chase to check in, Return reminder, and Review request. Open the booking, choose the message, and it opens in WhatsApp for you to send.
KeyProof never sends these for you. You always send from your own WhatsApp, so the message comes from you, in the chat your customer already knows.
Tracking the renter's progress
Every booking shows a status so you can see where the renter has got to:
- Awaiting check-in: you have sent the link; the renter has not checked in yet.
- Renter verified: details, licence, ID and signature all done.
- On hire: the car is out with them.
- Returned: the car is back and you have logged the return.
- Closed: the hire is finished and sealed.
- Cancelled: the booking did not go ahead.
Inside the booking you can also see the timeline: when it was created, when the renter checked in, when they signed, when their identity was verified, and when the licence was marked checked. If a renter has not checked in, use Chase to check in or resend the link.